How do you respond to negative comments with the on-line community for help. Close to this commentator, suck up to him? How to join in on the angry are you doing? The struggle against them. Ignore them. They promise to do better? Many of the principles of social media, one size fits all approach when it comes to negative criticism of social networks, and assessing the situation and the possible negative consequences of positive responses, a skill that comes with experience. You can have a marketing intern this skill.
Here is a photo will describes the best way & worst way to deal with online community.
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